Intake and Engagement Coordinator

Employment Type:
PT - Part-time Temporary  
NDIS Program
SCHADS Level 4 $74,179 to $79,810 p.a + sup+salsac
Closing Date:

POSITION VACANT – Intake and Engagement Coordinator

 This is a great opportunity for an experienced Intake and Engagement Coordinator to join our NDIS Team on a part-time basis in the Far North Coast NSW, with intermittent travel to successfully support operations in the Northern Territory.


CASPA Services Ltd is a not-for-profit organisation providing a range of specialised care services to support complex trauma-based needs for children, young people and families, people with disability, and people with mental illness. Our programs include Therapeutic Intensive Residential Care, Intensive Family Preservation, Therapeutic Foster Care, Restoration, and other associated care types, we are a registered NDIS provider and operate a social enterprise Maintenance and repairs business. As a growing and diversifying organisation, we have approximately 600+ employees working in communities across NSW, Queensland, and the Northern Territory.

We want to employ people who reflect the diversity of our young people and people with disability to ensure we can support each individual need and want. We value equal employment opportunity and encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.


The Intake and Engagement Coordinator successfully enhances and manages the intake process for NDIS Services within CASPA. This 12 month fixed-term role involves approximately 3 days per week in which you will effectively oversee program growth through improved marketing strategies, strong customer service, pro-active outreach and professional networking, while ensuring efficient support to NDIS intake staff and participants to achieve high-quality service delivery.

We are looking for someone with extensive experience working within the NDIS sector with special consideration to those who hold experience with disability, children and young people who have experienced trauma, and whose values align with ours:

'Inspiring People to Thrive.'


  • Ensuring the intake process for eligible NDIS participants is managed effectively and efficiently
  • Maintaining a Client Relationship Management database and enquiries through collecting current and accurate information
  • Recording, analysing and reporting on intake data
  • Implementation of Marketing & Communications plan
  • Pro-active outreach to external stakeholders to support the growth of CASPA NDIS services
  • Leadership of NDIS intake staff and implementation of internal projects
  • Willingness to travel interstate as required to support program demand
  • General administration tasks as required
  • Contribute to a proactive and positive team culture
  • WHS responsibilities.


  • Certificate IV or above in an appropriate field such business administration, mental health, social work, youth work, disability support, community services and/or a minimum 2 years’ experience in similar role
  • Excellent written and verbal communication skills with the ability to work within a team environment
  • Excellent organisational skills, with the ability to prioritise multiple tasks depending on urgency
  • Excellent and engaging customer service skills
  • Demonstrated disability sector experience with a working knowledge of NDIS and the Quality & Safeguards Framework
  • Experience implementing a NDIS marketing and communications plan
  • Advanced communication and interpersonal skills with the ability to build and maintain strong working relationships with a variety of stakeholders
  • Experience in working autonomously as well as part of a team
  • Demonstrated high attention to detail and the ability to use initiative and meet deadlines
  • Sound working knowledge of Microsoft Office Suite
  • Desired - Knowledge within a not for profit community services setting
  • Desired - Commitment to the welfare, rights and personal development of people with a disability
  • Desired - Skills in research and effective report writing

Working with Children and Criminal History Checks are requirements for all child related employment at CASPA.


  • CASPA actively supports staff to have a healthy work life balance
  • Free gym membership to support your wellbeing as well as a fully established team of therapists and clinicians for your personal wellbeing support
  • Access to internal and external training opportunities and workplace mentoring
  • Great professional development opportunities for those who want career progression
  • An Employee Assistance Program, a free and confidential counselling service through Benestar
  • Our Intake and Engagement Coordinator's are paid competitively at SCHADS Level 4
  • As a not-for-profit organisation, our employees are able to take advantage of salary packaging to receive up to $15,900 of their salary tax-free, as well as additional meal and entertainment benefits
  • Growing organisation with great career opportunities.


Please submit your application via the CASPA Careers page by 5pm Monday 2 August 2021.

Applications will be assessed as received. A comprehensive induction and Therapeutic Crisis Intervention training will be provided upon commencement.

To ensure that your application is reviewed, include a current Resume, together with a Cover Letter that outlines your suitability to work with traumatised young people.

For further information please visit CASPA's Careers page at https://caspacareers.connxcareers.com